How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training
This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern.
Your people will lean the secrets for making personal emotional connection over the phone, personalizing email and chat, and how to convey empathy and concern.
How to Talk to Customers: Empathy, Tone and Making Personal Emotional
The biggest problem with the customer experience in most companies is how employees talk to customers. All too often, employees come across as indifferent, cold, uncaring, rushed or rude. This employee “attitude problem” can be the tipping point that sends customers to the competition. This attitude problem is what drives customers to tweet and blog about a poor customer experience. The great news is, with the right training, monitoring and coaching, employees can learn how to soften tones, truly convey empathy, make customers feel taken care of and even make memorable personal emotional connections with customers.
Watch 15-minutes of How to Talk to Customers
In this extended training event, Myra shows your employees, step-by-step, how to talk to your customers. $299.