Customer Experience Design by myragoldenAugust 3, 20233:37 PMAugust 3, 2023 Use Feel, Felt, Found to Redirect Angry Customers When you can’t resolve the customer’s issue at the moment, try redirecting with the Feel, Felt, Found Method. For more help with de-escalating challenging interactions with customers, check out my 57 Phrases to De-escalating Any Angry Customer. Check out De-escalation Academy! Share this:Click to email a link to a friend (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Reddit (Opens in new window)Click to print (Opens in new window)Like this:Like Loading...