Journal Entry -June 27, 2014 Orlando Lauren and I saw “The Fault In Our Stars” Wednesday night. She heard of the book through a movie trailer. Lauren insisted that we immediately get the book so […]
Customized Engaging Online Customer Service Training
Tag: How to Convey Empathy and Concern
Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
De-escalation Training for Customer Service & Soft Skills Training 