My family and I are enjoying a spring break get-away in Memphis. We came to visit the National Civil Rights Museum, the Slave Tavern and Beale Street. Yesterday my kids were in the mood for […]
Customized Engaging Online Customer Service Training
Tag: first impressions in customer service
How to Ruin the Salon Customer Experience with Tasteless First Impressions
Before coming into my office this morning, I went to a nail salon for a pedicure. I have a weeklong business trip in Orlando next week, so I get to kick off my boots and […]
De-escalation Training for Customer Service & Soft Skills Training 