A few weeks ago my daughter and I went on a photography walk in downtown Broken Arrow, Oklahoma, where we live. We saw many interesting sites, many familiar, but some new finds as well. Just […]
Customized Engaging Online Customer Service Training
Category: Salon customer service
4 Best Practices to Handle a Wait at Your Spa or Salon – So your clients still get a great customer experience
I spent my Friday evening at a spa. My experience didn’t start out luxurious or relaxing like a spa experience should. But I did enjoy a glass of red wine while there. I had a 5:30 […]
How to Ruin the Salon Customer Experience with Tasteless First Impressions
Before coming into my office this morning, I went to a nail salon for a pedicure. I have a weeklong business trip in Orlando next week, so I get to kick off my boots and […]
What You Can Learn About Customer Service From My Nail Tech at Xtreme Nails
So I got a manicure yesterday. It was pouring rain and late and I didn’t want to drive out to my usual salon. So I stopped at a little place a couple of blocks from […]