So, this morning I made Rosemary infused olive oil. It’s a very simple process. You put 5 or 6 sprigs of fresh Rosemary into 2 cups of warmed olive oil and then let it sit […]
Customized Engaging Online Customer Service Training
Tag: Customer Experience
This Grocery Store Opens at 8:56am and Closes at 8:04pm. Here’s Why.
When I managed a contact center, I actually had our phones set to come on 5 minutes before our posted hours and to stay on 5 minutes past our posted hours. I did this because […]
Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
This note from my client just made my morning!
This note from my client just made my morning! It made my morning because I was really speaking to a group of “friends” during this keynote. My client is SOCAP DFW and this was the […]
The Beyond WOW Customer Experience
The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships. by Myra Golden and Dr. Jeffrey Magee “From the first page I was taken […]
My Parting Thoughts About DoubleTree’s Customer Experience
I happen to be staying at a DoubleTree Hotel and on my desk I saw this wonderful comment card. This is really a great example of how to ask customers for feedback and I’m sharing […]
Myra Golden’s Slide Deck and Videos from her Customer Experience Keynote in Atlanta
Last week I delivered my “Customer Journey” keynote to ORTEC in Atlanta. My keynote was extremely well received and after speaking, I enjoyed a sushi lunch with the company’s founder, CEO and VP of Product […]
Got a tough customer experience problem? Write a “Dear Abby” Letter.
When I’m brought into a company to solve a tough ongoing problem, one of my problem solving techniques is to ask my client to write a “Dear Abby” letter. The technique works wonders. I ask […]
The 5 Steps I Use to Dramatically Improve My Clients’ Customer Experience
When it comes to Customer Experience improvement for a client, I am meticulous and relentless. I nitpick every single detail and turn over every stone looking for ways to improve every point of contact and […]
How Apple Got the Customer Experience Right
iPhone 5, a photo by Myra Golden on Flickr. I bought my daughter the iPhone 5, but I’m still rocking my iPhone 4s. Her iPhone 5 is faster, taller and far lighter than my iPhone […]
De-escalation Training for Customer Service & Soft Skills Training 