How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
Customized Engaging Online Customer Service Training
Tag: Contact Center Training
Rachael Ray Tries to Stump a Zappos Rep
Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the […]
7 Soft Skills to Transform Your Customer Experience Over the Telephone
This is the 7-point call strategy I use when my work is to improve the telephone customer experience in a call center. The lead-in, step 1, gets calls started on a positive note. Steps 2-6 […]
De-escalation Training for Customer Service & Soft Skills Training 