A man without a smiling face must not open a shop. –Chinese proverb I took the day off yesterday. My family and I joined my parents at a WNBA game. Our team, the Tulsa Shock, […]
Customized Engaging Online Customer Service Training
Tag: Bad customer service
Be Welcoming to Your Customers So They Don’t Have to Talk About You On Yelp
My family and I are enjoying a spring break get-away in Memphis. We came to visit the National Civil Rights Museum, the Slave Tavern and Beale Street. Yesterday my kids were in the mood for […]
How to Ruin the Salon Customer Experience with Tasteless First Impressions
Before coming into my office this morning, I went to a nail salon for a pedicure. I have a weeklong business trip in Orlando next week, so I get to kick off my boots and […]
Bad Customer Service Can Make Your Company Really Popular on FaceBook
So, I’m scrolling through my FaceBook timeline and I see this post from a distraught bride-to-be. She walked out of a bridal store in tears because she couldn’t get service. She believes her decorated (tattooed) […]
Bad Customer Service Really Ticks Me Off [Managers you must train and support new employees. Thanks.]
So, I went to my bank today to make a routine business deposit. I was surprised to not recognize a single Teller in the branch, as I’m a regular there and know many of the […]
De-escalation Training for Customer Service & Soft Skills Training 