“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce Watch this […]
Customized Engaging Online Customer Service Training
Tag: affordable contact center training
Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
De-escalation Training for Customer Service & Soft Skills Training 