Regal Medical Customer Service Training

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Your Training Kit

Trainer’s Handbook

I created the Trainer’s Handbook to help you prepare for your training with very little time or effort, and to make sure you know precisely how to deliver an engaging, fun, behavior-changing session. Download your Facilitator’s Handbook here.

Trainer’s Road Map

We’ve made your job easy by handing you detailed trainer’s notes on how to facilitate the content and small group activities. We scripted every section of this workshop for you. All you’ll need to do is “table-read” the training and make any customization that makes sense, and then you’re ready to train. Get your Trainer’s Road Map now!

Un-abridged Handouts

You have right here a reproducible comprehensive participant workbook so your employees can have a copy of key points and have a reference point long after the training is over. We created the handouts in Word format to make editing easy for you. Here are the handouts.

Visual Support

Our team has prepared your high-impact PowerPoint slide deck, so you’re ready to train as quickly as possible. All you have to do is add the Regal Medical logo and any graphics you’d like to use. Get your slides now. 

Discussion Sheets

Your training includes loads of engaging learning activities, and two of these exercises have supplemental worksheets that you’ll disseminate to your class.

Module 2: Communication Fundamentals Self Teach-back Sheets

  1. Listening
  2. Positive
  3. Tone
  4. Pacing
  5. Yielding

I’ve created a quick tutorial to walk you through how to facilitate self teach-back.

Module 3: Resolve Discussion

Resolve Discussion Sheet

Welcome Video

I created a short welcome video that you’ll use to kick off each of your training sessions. In the video, I give your participants the key takeaways of each of the modules, and I set the tone for a fun, upbeat training experience. We’ve embedded the Welcome video in your slide deck, but you can also download your welcome video.

 

Don’t Push Activity Explained

In the final unit of Module 3, you’ll facilitate an activity called Don’t Push. To help you host this activity easily, I have a video where I describe Don’t Push.

 

We handily packaged all of your training files in this Google Drive folder.

I’m here to make your job easy!

After your team has done a table-read of the training, you may have questions about the content or exercise facilitation. Let’s schedule a video-meeting so I can help you get started quickly.

Reach out to me at myra@myragolden.com to schedule a time to talk.