Important Note: The introduction is a crucial part of Myra’s presentation. Done properly, it establishes Myra’s credibility and sets an upbeat tone.
Download a PDF copy of Myra’s Introduction.
Myra Golden helps companies create the best possible customer experience. She has designed and delivered training for the CDC, McDonald’s, Coca-Cola, AARP, Ally Bank, Michelin Tires, Frito Lay, Jacksonville Jaguars, and others.
Over 1 million people have taken Myra’s LinkedIn Learning courses; her YouTube channel has over 28,000 subscribers and over 5 million views. Huffington Post named her one of the top Customer Service bloggers.
She is the co-author of Beyond WOW! She graduated from the University of Oklahoma with a degree in Psychology and a Master’s in Human Relations.
Myra developed her de-escalation tactics after years of study and interviews with former police officers, armed security guards, mental health professionals, and an arbitration lawyer. Her keys to delivering bad news come directly from her discussions with doctors.
Along the way, Myra has taught college and university students, served on corporate boards, and been Home-Room Mom and PTA Board Member.
Please help me welcome….Myra Golden!
De-escalation Training for Customer Service & Soft Skills Training 