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If you’d like more tips, phrases and approaches to delivering the best telephone customer experience, watch my free Telephone Techniques On-demand webinar.
Key Take-aways:
- 4 Ways to Establish Rapport with Customers
- How to Make Personal Emotional Connections Over the Phone
- How to Make Customers Feel Smart and Good – even when they ask not so smart questions
- 3 Techniques for Controlling Conversations with Long-winded Callers