How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
Customized Engaging Online Customer Service Training
Category: Customer Service Week
Make “WOW” a Part of Your Culture (Whoa, Nellie! Have We Got A Surprise For You!)
Last summer I ordered a pair of running shoes from Zappos.com. Shipping is always on the house at Zappos when you go with standard shipping. That’s a big WOW for me and it’s one of […]
What is National Customer Service Week?
Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution. Customer Service Week was begun by the International […]
De-escalation Training for Customer Service & Soft Skills Training 