Use Feel, Felt, Found to Redirect Angry Customers

When you can’t resolve the customer’s issue at the moment, try redirecting with the Feel, Felt, Found Method.

https://youtu.be/JV6N7Sed34M

For more help with de-escalating challenging interactions with customers, check out my 57 Phrases to De-escalating Any Angry Customer. 

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Check out De-escalation Academy!