De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions – but how to get customers to accept their word as final.
https://coachmyragolden.com/wp-content/uploads/2021/05/daspokesperson-1.m4vThe most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down
De-escalation Training for Customer Service & Soft Skills Training 