Wow! This actually gave me chills. Zappos turns baggage claim into a game, bringing energy, fun and happiness to the airport on one of the busiest travel days of the year. Brilliant marketing. Blessing for […]
Customized Engaging Online Customer Service Training
Tag: Zappos
Rachael Ray Tries to Stump a Zappos Rep
Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the […]
Zappos Clever Marketing at Airports
I have traveled throughout North America speaking at conferences and conventions about the Zappos Customer Experience. From the perspective of both a consumer and a consultant, I am a fan of Zappos. I’ve spent 3 […]
My Keynote at Lambeau Field in Green Bay on “The Super Bowl Customer Experience”
(I shot this photo just inside Lambeau Field) Last month I was honored to be the keynote speaker at SOCAP Wisconsin’s “Super Bowl Customer Experience.” The meeting was appropriately held at Lambeau Field in Green […]
Did You Miss My Zappos Webinar? Get Your Zappos Culture Book?
Two weeks ago I hosted one of my most well attended webinars ever…”Inside the Zappos Contact Center.” In this exciting and inspiring webinar, I took my clients inside Zappos to give them ideas and strategies […]
Myra Golden’s Videos and Slides from Zappos Presentation at Contact Center Expo
I had a ball at the Contact Center Expo where I presented “Inside the Zappos Contact Center” to a packed house. I met amazing professionals who are serious about delivering the very best customer experience […]
Inside the Zappos Contact Center
On Wednesday, March 23, 2011, I will be speaking at the Contact Center Expo in Nashville. I’m very excited about my presentation because I will be giving an in-depth profile of a company that I […]
Zappos Only Hires People Who Are Passionate About Customer Service
Zappos is about the very best customer service and that starts with hiring the very best people. Watch this interview as Zappos CEO, Tony Hsieh talks about the Zappos Customer Service Culture.
Make “WOW” a Part of Your Culture (Whoa, Nellie! Have We Got A Surprise For You!)
Last summer I ordered a pair of running shoes from Zappos.com. Shipping is always on the house at Zappos when you go with standard shipping. That’s a big WOW for me and it’s one of […]
De-escalation Training for Customer Service & Soft Skills Training 