One of my clients asked me to deliver a keynote to kick off their Customer Service Week celebration. Right before I took the stage, the company played audio testimonials from a few very happy and […]
Customized Engaging Online Customer Service Training
Tag: WOW Customer Service
Apple’s Customer Experience Secret: Constantly Improve What Is Already Extraordinary
I was one of the 4 million customers who bought iPhone 4S over the weekend. My iPhone 3GS is fast, fun and it makes it easy for me to work and communicate untethered. Not only […]
My Keynote at Lambeau Field in Green Bay on “The Super Bowl Customer Experience”
(I shot this photo just inside Lambeau Field) Last month I was honored to be the keynote speaker at SOCAP Wisconsin’s “Super Bowl Customer Experience.” The meeting was appropriately held at Lambeau Field in Green […]
How Starbucks WOWs in Routine Customer Service Interactions
(My Starbucks on 81st Street in Tulsa) When I pulled up to the Starbucks drive-thru on 81st street in Tulsa last Thursday, I was greeted with the warm friendly persona that I’ve come to love. […]
What My DSLR Camera Taught Me About Customer Service
Last month I bought a DSLR Camera. I didn’t choose my camera because of the brand, the commercial advertising for the camera or because it’s cool to have a DSLR. I bought my camera because […]
This Note From a Satisfied Client Just Made My Day!
Just got a note from one of my cool new clients. There’s nothing quite like the feeling of knowing you have met and exceeded a client’s expectations. 🙂 Related articles How I Build a […]
You’re Not Selling Stuff. You’re Building Relationships.
Tonight I’m sitting at my desk preparing for a keynote I’ll deliver in Las Vegas next month on WOW Customer Service. In my presentation I’m going to feature a short video of the amazing Christopher […]
How My Employee WOWed a Customer
Back when I was overseeing consumer affairs for Thrifty Rent-A-Car System we received a complaint from a very unhappy customer. In a hurry to catch a flight after a full week at Disneyland, the customer accidently left […]
Myra Golden’s Videos and Slides from Zappos Presentation at Contact Center Expo
I had a ball at the Contact Center Expo where I presented “Inside the Zappos Contact Center” to a packed house. I met amazing professionals who are serious about delivering the very best customer experience […]
Inside the Zappos Contact Center
On Wednesday, March 23, 2011, I will be speaking at the Contact Center Expo in Nashville. I’m very excited about my presentation because I will be giving an in-depth profile of a company that I […]
De-escalation Training for Customer Service & Soft Skills Training 