Tag: Verbal Aikido

Customer Experience Design by myragolden

6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using

Aikido woman

No matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers.

I know that’s an easy question, but here’s the problem:

Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor.

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

Continue reading 6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using
Uncategorized by myragolden

New Training Teaches Conversational Aikido to Help Those Handling Difficult Customers

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about letting the customer vent until they cool off or you being a doormat. There are definite tactics, deployed strategically, that will position any customer service professional to create calm, defuse anger and assertively control conversations.

Aikido

Introducing…

How to Handle Difficult Customers Using Verbal Aikido

5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers

In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido. Employees will walk away from this workshop with specific Aikido techniques and tactics to create calm, take control of the call, defuse anger and move the call to closure. Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more.

Continue reading New Training Teaches Conversational Aikido to Help Those Handling Difficult Customers
Difficult Customers by myragolden

What Aikido Masters Know About Handling Difficult People That You Don’t

I’m sitting at my desk reading feedback from my recent Verbal Aikido workshop. The workshop was: “What Aikido Master Know About Handling Difficult People That You Don’t” As you know, much of what I teach is focused […]

Myra Golden by myragolden

4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using

The following editorial was written by one of Myra’s clients, Insurance Consumer Affairs Exchange (ICAE), following Myra’s Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]

Difficult Customers by myragolden

What I’m doing this morning

The drink: Ethiopian espresso. The scent: pumpkin spice candle. The music: Reggae. The scene: My home office. The task: Run-through for a keynote I’m delivering in Scottsdale. I’m working from home while contractors install my […]

Difficult Customers by myragolden

Myra Golden’s Slide Deck from ICAE in Newport Beach: Verbal Aikido as a Strategy for Handling the Consumer Vigilante (Extremely Difficult Customers)

I had such a fun Monday! I taught Aikido! Well, I taught verbal Aikido. On Monday, I had the privilege of being the opening keynote speaker at the Insurance Consumer Affairs Exchange Conference (ICAE) in […]

Difficult Customers by myragolden

Verbal Aikido: A strategy for handling difficult customers

In my live Verbal Aikido workshops, I demonstrate the martial art Aikido and offer it as a strategy for diffusing anger. I began teaching this unconventional approach to managing conflict after having my breath taken […]