Three or four times a year I teach 5-week courses at the University of Phoenix in the Business Management College. I love bringing my real-world experience as a female business owner and consultant to some […]
Customized Engaging Online Customer Service Training
Tag: University of Phoenix
What I’m Teaching My Students Tonight [The Red Bead Experiment]
Two or three times a year I teach a management course for the University of Phoenix. Right now I’m teaching Management Quality and Productivity. This is an exciting course that examines the concepts of continuous […]
De-escalation Training for Customer Service & Soft Skills Training 