My daughter and I have this Starbucks thing. We go into Starbucks on Friday mornings before school to browse mugs and music and we both get a drink. This morning I ordered the Venti Caramel […]
Customized Engaging Online Customer Service Training
Tag: Starbucks Customer Experience
We all want to feel known: “The Norm Principle of Customer Service”
We all want to feel known, a photo by Myra Golden on Flickr. I sit down with all of my clients before a keynote address and I ask them to define 3 things they want […]
Aubrey at Starbucks Impressed Me This Morning
Starbucks on my Patio, a photo by Myra Golden on Flickr. I have two kids who keep me busy, and there is always something needing my attention with my business. So, I spend a lot […]
De-escalation Training for Customer Service & Soft Skills Training 