Great article you should check out if you’re designing a social media for customer servie strategy… How Del Monte Foods finds social-media success http://ow.ly/1rz8z
Customized Engaging Online Customer Service Training
Tag: Social Media for Customer Service
Does Your Company Monitor Twitter, FaceBook and Blogs for Customer Complaints? If not, why not?
Last year I told you about a Comcast contract technician who fell asleep in a customer’s home while waiting on hold with the local Comcast office. Using a cell phone camera, the customer’s teenage […]
“Cancel my AOL please!”
Most companies don’t realize they are putting a significant amount of revenue at risk by letting customers leave without trying to save them. A recent study by Marketing Metrics has shown that companies have a […]
Four Ways Your Business Needs to Be Using FaceBook
While “Tweeting”, FaceBook, and blogging are as familiar as an old-shoe to millions of consumers, most business leaders don’t understand how to harness the power of social media for business advantage. I want […]
Pizza Hut’s Killer iPhone App…I LOVE it!
Last night my family decided on pizza delivery for dinner. We have a “regular” pizza joint we order from, but when I tried to pull up their site on my smartphone, I got nothing. (It […]
The Conversation – An Introduction to Social Media View more presentations from Kevin Glasier.
Q & A with Myra Golden
The SOCAP Annual Conference will feature a Spotlight Session, “Leveraging Social Media to Monitor Consumer Feedback.” The moderator for this session, Myra Golden of Myra Golden Media, recently sat down for a short Question […]
Tweeting for Customer Service
More and more companies are discovering that Twitter can be a powerful tool for capturing the voice of the customer –and responding to that voice with immediacy. Twitter is a free social networking and […]
If I post a complaint about your brand on Twitter, how long will it take for your company to respond?
On December 12, 2007, Lance Campeau posted a 4-minute video about his Panasonic video camera on YouTube. The video slams Panasonic’s customer service and commitment to quality and has been viewed by more than 3,000 […]
De-escalation Training for Customer Service & Soft Skills Training 