So, I’m scrolling through my FaceBook timeline and I see this post from a distraught bride-to-be. She walked out of a bridal store in tears because she couldn’t get service. She believes her decorated (tattooed) […]
Customized Engaging Online Customer Service Training
Tag: social customer service
2 Free Google Tools to Help You Monitor Your Company’s Online Reputation
In the world of social media, your company must be diligent about monitoring and managing its online reputation. Certainly you can pay a firm to manage your online reputation, but you don’t have to. Here […]
De-escalation Training for Customer Service & Soft Skills Training 