I spent this afternoon in my Strategic Block. My Strategic Block, the best idea I took from the book, 12 Week Year, by Brian P. Morgan and Michael Lennington, is for me to spend […]
Customized Engaging Online Customer Service Training
Tag: Small Business
How I Use My Website for Customer Support
I started my business in 2001, just as websites began to take the place of expensive brochures and other paper mailings. On a mission to save money, market wisely and stay “green,” I never invested […]
De-escalation Training for Customer Service & Soft Skills Training 