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De-escalation Training for Customer Service & Soft Skills Training
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Tag: Salesforce

De-escalation by myragoldenApr 29, 20196:50 PMJune 6, 2023

Take Challenging Customers From a Boil to a Simmer Using the Reframe Method (Step 2 of My De-escalation Strategy)

Reframe.001When you need to pre-empt an escalation in aggression with a customer, reframe the conversation using the three steps politicians and CEOs use for damage control and to control the message.

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Continue reading Take Challenging Customers From a Boil to a Simmer Using the Reframe Method (Step 2 of My De-escalation Strategy)

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