I’m sitting at my desk reading feedback from my recent Verbal Aikido workshop. The workshop was: “What Aikido Master Know About Handling Difficult People That You Don’t” As you know, much of what I teach is focused […]
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Tag: Myra Golden
4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using
The following editorial was written by one of Myra’s clients, Insurance Consumer Affairs Exchange (ICAE), following Myra’s Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]
Myra Golden Doesn’t Look Like This Anymore
I have gone natural. Or more accurately, I have returned to my natural hair. For those of you not familiar, going natural is ditching chemical straighteners and wearing your hair in its natural state. My […]
Happy
Happy is how I feel right now. In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so […]
What I’m doing this morning
The drink: Ethiopian espresso. The scent: pumpkin spice candle. The music: Reggae. The scene: My home office. The task: Run-through for a keynote I’m delivering in Scottsdale. I’m working from home while contractors install my […]
The suit does not make the woman
I had a Mastermind meeting with a very successful entrepreneur who also has a growing professional speaking business. We met to trade ideas with the goal of making each other more successful. One of the […]
How to Politely Control Calls with the Chatty Cathy
As you might know, one of the things I teach is how to control calls with customers. Precisely, how to deliver a warm customer experience while politely getting the long-winded customer to cut to the […]
Liberty World Outreach Center Annual Women’s Brunch
Me, along with some amazing panelists from the Liberty World Outreach Event. I am second from the left. On Saturday morning I had the privilege of being a panelist at the Liberty World Outreach Women’s Leadership Brunch. […]
Myra Golden’s Slide Deck from Ohio Winner’s Breakfast
I’m sitting in my hotel room doing a run-through of the keynote address I’ll deliver at the Ohio Winner’s Breakfast tomorrow. Tomorrow will be exciting for me because I get to meet and mingle with […]
The Secret to Handling Difficult Customers
I’m about to reveal a hidden way for you to literally convert “nightmare” customers into an almost endless source of loyalty, goodwill and profits. Simply put, you can use these insider secrets to instantly turn […]
De-escalation Training for Customer Service & Soft Skills Training 