I was in Target yesterday and I noticed their nice self-service options. Need to quickly find a real person when you’re in electronics looking for a replacement charging adapter for your daughter’s Kindle Fire? No […]
Customized Engaging Online Customer Service Training
Tag: Myra Golden Customer Service Keynote Speaker
Videos from My Zappos Presentation to ICCA
Yesterday I presented “Inside the Zappos Contact Center” for one of my favorite clients, International Contact Center Association (ICCA). I crafted and presented my session with these goals: To inspire organizations to make customer service their […]
De-escalation Training for Customer Service & Soft Skills Training 