So, I sit down for a quick breakfast in the airport at a friendly joint called Timberline Steaks and the hostess hands me a sanitizing wipe with my menu. What a wonderful value-added service! Airports […]
Customized Engaging Online Customer Service Training
Tag: improving the customer experience
How to Get Buy-in and Create Ownership
When I was overseeing consumer affairs for an international car rental company, I struggled with getting my team to deliver the level of customer service our customers expected and deserved. One day I sat down […]
De-escalation Training for Customer Service & Soft Skills Training 