In this video, taken from my online customer service training suite, I answer the questions I’m often asked about what’s appropriate for business texting. We’ll look at everything from grammar in text to emojis to […]
Customized Engaging Online Customer Service Training
Tag: How to help customers over text
Your Written Response to Customer Complaints Must Do These 3 Things
Your interactions with customers who have experienced a problem need to be structured in such a way that you restore the customer’s confidence in your company, and you regain their goodwill.
You can do this in just three steps, whether you’re talking to your customer over email, chat, text or social media.
De-escalation Training for Customer Service & Soft Skills Training 