No matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers.

I know that’s an easy question, but here’s the problem:

Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor.

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.