I’m sitting in my office sipping bold Ethiopian espresso, my favorite, and doing a run-through for this week’s big training event. The big event? We’re calling it: “How to Solve the Biggest Problems with […]
Customized Engaging Online Customer Service Training
Tag: How to Coach Contact Center Agents
What Gets Measured Gets Improved (Contact Center Monitoring + Includes Sneak Peak at Zappos Monitoring Form)
What Gets Measured Gets Improved In 2015 I lost 22 pounds. While working on getting my weight down I hopped on the scale every morning. Many would say that weighing daily can discourage you […]
Solve Your Biggest Problems with Coaching Employees
“My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better.” ~ Steve Jobs It’s a fact. Most […]