Tag: Easy Customer Experience

Customer Experience Design by myragolden

I Ordered Groceries Through Walmart’s Online Ordering. Here’s How it Went.

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A few months ago I got a postcard in the mail from Walmart announcing online grocery ordering and pickup. The idea immediately appealed to me because I hate grocery shopping. There are not many things I actually loathe, but grocery shopping is one of those things.

Last night I was making my task list for what I needed to accomplish today and tomorrow, and my mood turned sour when I had to type in “grocery shop.” But then I remembered Walmart has online ordering, and I decided to give it a try.

My grocery list was already made because I just tell Alexa (Amazon’s Echo Dot) what I need as I discover the need. So, I sat down in my home office with a glass of 2014 red wine, incense burning, a fountain flowing and smooth jazz playing, and I ordered my groceries. This is how grocery shopping should be!

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Customer Experience Design by myragolden

If Your Customer Experience Is Still Bad After Great Training & Coaching, This Is Probably Why

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Making customers jump through hoops to get problems resolved ruins the customer experience

So I bought a pair of Christian Louboutin shoes – the red bottom stilettos. I put them on and oh, did they look good! My calf muscles just popped in these shoes. Without even realizing it, I walked with a little “switch” in my hips. I could totally see myself taking the keynote stage in these shoes with the lipstick-red sole, wearing one of my little black dresses.

As I “test-walked” in my new shoes, I realized they hurt my feet! My stride was pained. I was cute but nowhere close to comfortable. There’s no way I could deliver a keynote in these shoes! I can have sexy red-soled shoes, yes. But what good are sexy shoes if I’m in pain?

Here’s what my red bottom stilettos, now on a UPS truck back to New York, have to do with your customer experience: What good is it to have delightful employees, if customers have to work too hard to get help?

Friendly and delightful employees are great, yes. But what your customers really want is a smooth, easy experience. Here are 3 ways to give your customers what they really want: help.

Continue reading If Your Customer Experience Is Still Bad After Great Training & Coaching, This Is Probably Why