Tag: Difficult Customers

Difficult Customers by myragoldenJun 15, 20164:04 AM

How to Handle Difficult Customers – The Aikido Principle of “Don’t Push”

Difficult Customers by myragoldenMay 14, 20156:20 PM

What Aikido Masters Know About Handling Difficult People That You Don’t

I’m sitting at my desk reading feedback from my recent Verbal Aikido workshop. The workshop was: “What Aikido Master Know About Handling Difficult People That You Don’t” As you know, much of what I teach is focused […]

Difficult Customers by myragoldenSep 24, 201411:54 PM

Myra Golden’s Slide Deck from ICAE in Newport Beach: Verbal Aikido as a Strategy for Handling the Consumer Vigilante (Extremely Difficult Customers)

I had such a fun Monday! I taught Aikido! Well, I taught verbal Aikido. On Monday, I had the privilege of being the opening keynote speaker at the Insurance Consumer Affairs Exchange Conference (ICAE) in […]

Difficult Customers by myragoldenNov 12, 201210:58 PM

Verbal Aikido: A strategy for handling difficult customers

In my live Verbal Aikido workshops, I demonstrate the martial art Aikido and offer it as a strategy for diffusing anger. I began teaching this unconventional approach to managing conflict after having my breath taken […]

Difficult Customers by myragoldenSep 14, 20124:56 PM

What response would you use in the event a customer starts yelling and cursing at you?

Yesterday I delivered my “Becoming a Customer Service Rockstar” presentation to a wonderful long-time client, the International Contact Center Association (ICCA). During the Q & A segment, an attendee asked, “What response would you use […]