I’m really excited about delivering my full day Empathy workshop to a fantastic client in Montreal on Monday. I have been preparing for this event for months, and I cannot wait to share my insights and enthusiasm […]
Customized Engaging Online Customer Service Training
Tag: customer service videos
Top 6 Ways to Get An Angry Customer to Back Down
Here’s a short (old) video training from our original online training series. Learn. Enjoy. Share. If you like this video, you may want to check out our customer service eLearning. Learn more or try for […]
De-escalation Training for Customer Service & Soft Skills Training 