Yesterday I presented a keynote for Progressive Business. My aim was to position customer service professionals to go out of their way to make customers feel good. During the Q & A an attendee asked: […]
Customized Engaging Online Customer Service Training
Tag: Customer Service Training
The SLS Beverly Hills Gave Me Celebrity Customer Service!
I flew into Los Angeles the night the Academy Awards were being held. By luck of the draw, I was in the same hotel that many of the celebrities stayed in. (My client really […]
2012 Customer Service Webinar Schedule Just Announced
Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]
How I Build a Keynote Presentation
One of my favorite things do in my work is to craft a custom keynote for a client. I love the building of a keynote almost as much as I love delivering the keynote. Here […]
Webinars are an Affordable Option for Working with Me
I help companies deliver a great Customer Experience. I help them do that through my consulting and professional speaking. I travel throughout North America to speak at conferences and conventions, like the Contact Center Association, […]
What a Myra Golden Training is Like
I am best known for my classroom customer service training – and it is amazing! If you poke your head into one of my training sessions, you know this training is different. Participant involvement is […]
Ways I Engage My Audiences
Don’t do for attendees what they can do for themselves. With the distractions of texting, social media, and email, it’s harder now than ever to keep adults engaged in corporate training sessions. But as a […]
Top 6 Ways to Get An Angry Customer to Back Down
Here’s a short (old) video training from our original online training series. Learn. Enjoy. Share. If you like this video, you may want to check out our customer service eLearning. Learn more or try for […]
7 Soft Skills to Transform Your Customer Experience Over the Telephone
This is the 7-point call strategy I use when my work is to improve the telephone customer experience in a call center. The lead-in, step 1, gets calls started on a positive note. Steps 2-6 […]
“How to Handle Difficult Customers” Training Kit for corporate trainers
How to Handle Difficult Customers In-House Training Kit Everything You Need for a Total Complaint Handling Training Experience Get your training materials now and equip your employees to deal with difficult customers with diplomacy and […]
De-escalation Training for Customer Service & Soft Skills Training 