When I managed a contact center, I actually had our phones set to come on 5 minutes before our posted hours and to stay on 5 minutes past our posted hours. I did this because […]
Customized Engaging Online Customer Service Training
Tag: customer service tip
What You Can Learn About Customer Service From My Nail Tech at Xtreme Nails
So I got a manicure yesterday. It was pouring rain and late and I didn’t want to drive out to my usual salon. So I stopped at a little place a couple of blocks from […]
How Being “Gumby” Can Transform Your Service Culture
Have you ever shopped at the Container Store? If you’re working in customer service, and you want an enlightening (and thought-provoking) benchmark for your company, I urge you to get out and visit a Container […]
De-escalation Training for Customer Service & Soft Skills Training 