The family and I had dinner on Friday night at Red Robin. The food was good and so was the service. After dinner, Brandon, our wonderful server, handed my husband this survey invitation. It seems […]
Customized Engaging Online Customer Service Training
Tag: Customer Satisfaction
Customer WinBack
How to recover revenue by recapturing lost customers Profitability and growth are dependent on a firm’s ability to successfully acquire and retain customers. And if a high net-worth customer defects, the firm needs a proven […]
>>Customer Satisfaction Is Worthless!
If Customer Satisfaction Is Your Goal, Don’t Ask Me to Help You! Last month I got a call from a client wanting me to deliver a keynote address on customer satisfaction. I politely explained, […]
De-escalation Training for Customer Service & Soft Skills Training 