How to recover revenue by recapturing lost customers Profitability and growth are dependent on a firm’s ability to successfully acquire and retain customers. And if a high net-worth customer defects, the firm needs a proven […]
Customized Engaging Online Customer Service Training
Tag: Customer Relationship Management
Getting to know your customers….Casino Style!
We know how frequently they [customers] come, what they play, and we follow up with continuous communication over the phone, direct mail and e-mail and on our Web site. It allows us to be participatory […]
De-escalation Training for Customer Service & Soft Skills Training 