In just a few hours I will deliver my “Crafting the Social Customer Service Experience” keynote at the Astute Customer Conference in Orlando, FL. I’m pumped about speaking at this conference because I have been […]
Customized Engaging Online Customer Service Training
Tag: Customer Loyalty Speaker
My Keynote at the 2012 Contact Center Association Conference
For Zappos it’s all about delivering WOW. This presentation delivers powerful insights into the unique ways Zappos approaches screening and hiring, quality monitoring, social customer service, and making emotional connections with customers – all with […]
De-escalation Training for Customer Service & Soft Skills Training 