This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me […]
Customized Engaging Online Customer Service Training
Tag: customer experience keynote speaker
Myra’s Customer Experience Keynote Slide Deck from Consumers’ Choice Awards in Dallas
I’m sitting in my hotel room doing a run-through of my keynote for the Consumer’s Choice Awards Breakfast that is being held in Dallas, TX. I’m really excited about this keynote because I will be […]
Myra’s Slide Deck from the Astute Customer Conference “Crafting the Social Media Customer Experience” Keynote
In just a few hours I will deliver my “Crafting the Social Customer Service Experience” keynote at the Astute Customer Conference in Orlando, FL. I’m pumped about speaking at this conference because I have been […]
Myra Golden’s Slide Deck and Videos from her Customer Experience Keynote in Atlanta
Last week I delivered my “Customer Journey” keynote to ORTEC in Atlanta. My keynote was extremely well received and after speaking, I enjoyed a sushi lunch with the company’s founder, CEO and VP of Product […]
What would you want if you were the customer?
What would you want if you were the customer?, a photo by Myra Golden on Flickr. My husband made an online purchase last week and after several days, he had heard nothing from the company […]
Do you want parrots or people in your contact center?
Do you want parrots or people in your contact center?, a photo by Myra Golden on Flickr. Last October, after I delivered a wonderfully-received keynote in Orlando, I grabbed my camera bag, slipped out of […]
You win some. You lose some.
I recently got booked for a keynote by a small company. The Meeting Planner loved me. She presented my credentials to the booking committee and they loved me. I had the green light and […]
My Keynote at the 2012 Contact Center Association Conference
For Zappos it’s all about delivering WOW. This presentation delivers powerful insights into the unique ways Zappos approaches screening and hiring, quality monitoring, social customer service, and making emotional connections with customers – all with […]
Slides and Videos from my Keynote at Contact Center Association
In a couple of hours I’ll be on a plane to Orlando. I’m headed off to speak at the Contact Center Association conference to present my Zappos keynote. For the reference of my attendees, I […]
De-escalation Training for Customer Service & Soft Skills Training 