When I’m brought into a company to solve a tough ongoing problem, one of my problem solving techniques is to ask my client to write a “Dear Abby” letter. The technique works wonders. I ask […]
Customized Engaging Online Customer Service Training
Tag: customer experience improvement exercise
What would you want if you were the customer?
What would you want if you were the customer?, a photo by Myra Golden on Flickr. My husband made an online purchase last week and after several days, he had heard nothing from the company […]
De-escalation Training for Customer Service & Soft Skills Training 