Happy is how I feel right now. In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so […]
Customized Engaging Online Customer Service Training
Tag: Customer Experience Designer
If You Really Want Customer Feedback, Make It Easy for Customers to Talk to You
A few weeks ago I stopped in a restroom at the Phoenix airport. That’s a lot of information, I know. But, bear with me. On my way out of the restroom, I saw this sign. […]
De-escalation Training for Customer Service & Soft Skills Training 