Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the […]
Customized Engaging Online Customer Service Training
Tag: Contact Center Agent Training
My Keynote at the 2012 Contact Center Association Conference
For Zappos it’s all about delivering WOW. This presentation delivers powerful insights into the unique ways Zappos approaches screening and hiring, quality monitoring, social customer service, and making emotional connections with customers – all with […]
De-escalation Training for Customer Service & Soft Skills Training 