My cool OtterBox case for my iPhone 4s Last week I contacted OtterBox for a problem with my fantastic Defender iPhone 4s Case. I was so Wowed by the Otter (customer service representative) I spoke […]
Customized Engaging Online Customer Service Training
Tag: Consumer Feedback
How a Complaint and a $14 Earpiece Improved My Customer Experience
My business was founded to help companies completely restore customer confidence and regain goodwill after service failures occur. I tell my clients all the time that a complaint is a gift. A complaint is a […]
For Goodness Sake! Don’t Hide Your 1-800 Number!
Last week I decided to cut a business trip a day short and get back home to my family. I quickly found a flight using my iPhone, but for the life of me I […]
De-escalation Training for Customer Service & Soft Skills Training 