I’m sitting in my office sipping bold Ethiopian espresso, my favorite, and doing a run-through for this week’s big training event. The big event? We’re calling it: “How to Solve the Biggest Problems with […]
Tag: Coaching and Monitoring Webinar for Contact Center Agents
4 Pain Points of Coaching Employees and How to Handle Them
We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change.
The Four Things Coaching Must Be
Immediate – You can’t put off coaching discussions.
Foreseeable – Your expectations must be clear, so no one is surprised. Ever.
Consistent – You can’t give corrective feedback sometimes, and then other times turn a blind eye.
Impersonal – You can’t talk to some employees about poor performance, but sit back and let some employees make the same mistakes. Doing this makes you seem unfair, and this spells big problems.
Solve Your Biggest Problems with Coaching Employees
“My job is not to be easy on people. My job is to take these great people we have and to push them and make them even better.” ~ Steve Jobs It’s a fact. Most […]