You may already know that I love to benchmark best in class companies and then share ideas with my clients. You may also know that one of my favorite companies to study (and shop) is […]
Customized Engaging Online Customer Service Training
Tag: Call Center Webinar
What Aikido Masters Know About Handling Difficult People That You Don’t
I’m sitting at my desk reading feedback from my recent Verbal Aikido workshop. The workshop was: “What Aikido Master Know About Handling Difficult People That You Don’t” As you know, much of what I teach is focused […]
De-escalation Training for Customer Service & Soft Skills Training 