Tag: Call Center Management

Customer Experience Design by myragolden

People Generally Perform Better When They Get Feedback. But You Knew That Already.

Live Guided Webinars with Myra Golden

People generally perform better when they get feedback. And here’s a perfect example of how helpful feedback is.

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Customer Experience Design by myragolden

2-Pronged Approach to Your Best Customer Experience Yet

The Best Customer Experience Your Brand Has Ever Seen!

This New Year my goal is to help you get to the best customer experience your brand has ever seen. We’ll do that by fiercely focusing on 2 areas:

1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable.

2. Friendliness, Empathy and Connection. I want to give you the tools and methods to position your employees to deliver a welcoming, warm and refreshing customer experience.

So, how exactly will these goals be met?

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