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Download One Of My Free Powerful Resources To Train Your Team To Regain Control, Reframe Conversations, and Redirect To Closure.
LET’S GET STARTED
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YOUR CONFIDENCE STARTER GUIDE
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Get Started with Confident Communication
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<h2>YOUR CALL CONTROL STARTER COURSE</h2>
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Get Started with Confident Communication
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<h2>YOUR DE-ESCALATION STARTER COURSE</h2>
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Get Started with Confident Communication
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<h2>Companies I've Worked With</h2>
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<h1>What Myra’s Customers Say
“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group
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De-escalation Training for Customer Service & Soft Skills Training 