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De-escalation Training for Customer Service & Soft Skills Training
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Do you provide the modules in SCORM/AICC compliant LMS format?

Do you provide the modules in SCORM/AICC compliant LMS format?

Yes, when you select the “outright ownership” option, we give you the training modules in zip files that are SCORM/AICC compliant. Learn more about SCORM module purchase.

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“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
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Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group
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