The very day of this writing I brought in a cleaning service to clean my home. I was so excited about bringing this service to my home because as a mother of a […]
Customized Engaging Online Customer Service Training
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6 Phrases That Let Customers Know Their Satisfaction Is Your Top Priority
“May I help you?” “I’d be happy to…” “It was my pleasure.” “I have just the thing for you.” “Is there anything else I can assist you with today?” “Thank […]
Jeff Bezos On Customer Service
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. JEFF BEZOS, President, Amazon.com
How to Manage a Corporate Crisis
What You Can Learn from the Tylenol Cyanide Crisis In the fall of 1982, the unthinkable happened. Someone replaced Tylenol Extra-Strength capsules with cyanide-laced capsules, resealed the packages, and put them on the shelves of […]
The Moment of Truth
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE […]
Tweeting for Customer Service
More and more companies are discovering that Twitter can be a powerful tool for capturing the voice of the customer –and responding to that voice with immediacy. Twitter is a free social networking and […]
Top 11 Reasons Not to Invest in Social Media
Executive Social Marketing Bootcamp View more presentations from David Alston.
De-escalation Training for Customer Service & Soft Skills Training 