How to Market Like Apple – http://smedio.com/1394
Customized Engaging Online Customer Service Training
Category: Uncategorized
More Customers Drop Cable TV
More customers drop cable TV; is Internet or cost to blame? http://usat.me?41019306
What is caller ID spoofing?
Q. In order to more effectively reach consumers in our outbound calling I was told to research caller ID spoofing. Can you explain what caller ID spoofing is? Myra’s answer to: “What is caller id […]
Call Center Metrics (Key Performance Indicators)
Here you’ll find a comprehensive list of the most critical key performance indicators for measuring quality and productivity in a call center. First-Call Resolution Response Time and Quality Average Speed of Answer Abandoned Calls […]
The #1 Turn Off for Your Customers (And How to Beat it)
What gets an unhappy customer’s blood boiling? What fuels negative word-of-mouth stories and sends customers to the competition? What is it that sets a customer off to the point that they upload a YouTube video, […]
Before You Send That Next Email…read this.
***Live webinar*** Before You Hit Send: How to write business-friendly emails that create emotional connections with customers and leave customers saying “WOW!” Friday, September 17, 2010 1:00pm – 3:00pm ET Find out how to amaze […]
This Video Will Convince You to Buy the iPhone 4
Me and my husband are iPhone users. Our kids both have the iPod touch. Yesterday my kids made a “presentation” to me to convince me that it’s time for me and my husband to get […]
Myra Golden’s Radio Interview on Paul Lawrence Vann Show
Myra discusses the 6-step Customer Recovery process and what companies like BP and Toyota must do to recover. Click here:
Customer Service Champs
How service leaders are using technology, training, and customer-centric strategies to exceed customer needs I have this page bookmarked in my browser. I love hearing about how best-in-class companies are surprising and delighting customers. Take a visit […]
Nike brings back the voice of Earl Woods in new Tiger ad
I was shocked when I saw this new ad featuring the voice of Earl Woods. Watch this video and then give me your take. Exploitative or appropriate?
De-escalation Training for Customer Service & Soft Skills Training 